Refund & Cancellation Policy | Divya Sangrah

Cancellation Policy

Divya Sangrah believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Timeframe: Cancellations will be considered only if the request is made within 24 hours of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
Perishable Items: Divya Sangrah does not accept cancellation requests for perishable items like flowers, eatables (Prasadam), etc. However, refund can be arranged if the customer establishes that the quality of product delivered is not good.
Damaged/Defective: In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 days of receipt of the products.

Refund Policy

If you are eligible for a refund based on our Return and Cancellation rules, the following timelines apply:

Refund Timeline

We will initiate the refund verification within 2 working days of receiving the returned product. Once approved, the refund will be processed and credited to your original method of payment within 5-7 working days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@divyasangrah.com.

Return Policy

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

Products must be unused and in their original packaging.
Proof of purchase is required.
Restocking fees may apply for non-defective returns.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Divya Sangrah

Email: support@divyasangrah.com

Phone: +91 8685941423

Address: Capital HighStreet, Bhiwadi, Rajasthan, India

Cancellation Policy

Divya Sangrah believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Timeframe: Cancellations will be considered only if the request is made within 24 hours of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

Perishable Items: Divya Sangrah does not accept cancellation requests for perishable items like flowers, eatables (Prasadam), etc. However, refund can be arranged if the customer establishes that the quality of product delivered is not good.

Damaged/Defective: In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 days of receipt of the products.

Refund Policy

If you are eligible for a refund based on our Return and Cancellation rules, the following timelines apply:

Refund Timeline

Late or Missing Refunds

If you’ve done all of this and you still have not received your refund yet, please contact us at support@divyasangrah.com.

Return Policy

Products must be unused and in their original packaging.

Proof of purchase is required.

Restocking fees may apply for non-defective returns.